Missing issues (Comic Book Forums)

• Missing issues

Author	Discussion
mbelanger Collector in Training Location: Bay Area, CA Posts: 51 My Collection	Posted: March 18, 2024 4:14:02 pm I'm running version 1.4.3 (3 on a Pixel 7P (Android 14). I have 20 piles with the max issues per any pile being 136, which doesn't seem excessive. I've tried syncing collection and yet eight issues of JSA 2023 aren't displayed, just 1-4. Interestingly, the title level shows "(13)," which is the correct number of total issues. I have yet to uninstall the app, but is that the only option for resolving this? It's a serious problem as I use the app to confirm whether I have or am missing certain issues. Thanks much, MB -MB
dough boy I have no life moderator lifetime member Location: Kansas City Posts: 12187 My Collection	Posted: March 18, 2024 8:34:07 pm No, that should be fine. I would delete it and reinstall it. The server has the information...so it is likely some sort of caching issue. I would go into the app cache, delete all data, and then the app. Reinstall. Favorite Quote: "You're not just some guy in a bat costume are you? ARE YOU FREAKING KIDDING ME?! - Justice League #1, 2011" Hunting for (mainly reprints/variants) - Please help! - See My Profile
randalar Collector in Training lifetime member Location: Olathe, KS Posts: 2 My Collection	Posted: April 10, 2024 6:56:19 pm I'm encountering the same issue. I've cleared the cache and data, reinstalled the app, tried to sync again. The app still will not show the titles correctly (though the 'counts' are accurate. This is frustrating because like the other poster, I use this to see if I already have an older back issue. I've paid money to support this product but it seems to now not be able to do the basic functionality correctly
dough boy I have no life moderator lifetime member Location: Kansas City Posts: 12187 My Collection	Posted: April 10, 2024 7:42:00 pm Do you have everything in a large pile? Did you try reinstalling? The mobile friendly website version has your data too. Favorite Quote: "You're not just some guy in a bat costume are you? ARE YOU FREAKING KIDDING ME?! - Justice League #1, 2011" Hunting for (mainly reprints/variants) - Please help! - See My Profile
dough boy I have no life moderator lifetime member Location: Kansas City Posts: 12187 My Collection	Posted: July 25, 2024 12:12:21 pm Can you provide steps to reproduce please? Have you tried clearing/deleting the cache and then resyncing? I have the developer lined up to look into this. Favorite Quote: "You're not just some guy in a bat costume are you? ARE YOU FREAKING KIDDING ME?! - Justice League #1, 2011" Hunting for (mainly reprints/variants) - Please help! - See My Profile
jwelsh5 Collector in Training lifetime member Posts: 6 My Collection	Posted: September 2, 2024 12:46:35 am Version 1.43 (thirty-eight) android Pixel 6a App has been reliable until today (September 1st) when I started to get a "sync error" when refreshing collection. Tried deleting cache, then app storage data, then login fresh and fails to pull my collection at all, just gives "an error has occurred. Please try again" Seems like a server side denial to pull the data to the mobile app. Maybe an auth or read API error? Login and view collection from web works fine, so account info and collection data on the server seems intact.
jwelsh5 Collector in Training lifetime member Posts: 6 My Collection	Posted: September 5, 2024 5:43:26 pm Sync issue fixed as of September 5
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