I got about 6 issues in the mail the other day (after not visiting the PO Box for several days mind you) 3 issues were from marvel and the other 3 were from dc... all three of my marvel issues came in damaged. all three of my dc comics came in with no problem. .
now i do not mind this so much (which i probably should more) but most of the problems deal with corners that are in rough shape from being mishandled. I had my copy of X-Men #20 come in and it looked as though it had been cut or torn about half an inch through the top and it damaged all the pages.
i originally thought that my subscriptions came in damaged because the post office people just toss mail around left and right. but that would not explain why my dc comics come in and they are in great condition almost all the time while my marvel ones always look like crap.
Marvel sends their subscriptions with a subscription card (for reinforcement among other things) that is about the same toughness as maybe an index card? The subscription card that dc sends in is about as tough as a normal piece of paper. So technically marvel books are better protected.
this leads me to believe that they are mishandled when they are packaged and delivered by whoever distributes the subscription and not by the post office guys and gals.
well going back to the issue of x-men 20.
this is the request i sent them:
"my issue of X-Men #20 arrived in really bad shape. it is ripped at the top of the book and the lower right corner is severely bent. can you please send me a replacement copy"
their response not only made me laugh but made me angry. i have been subscribed to x-men since issue 10 and they are trying to explain to me that i should not have recieved issue 20. from what i got it is almost as if they implied that i was lying here is the response that i am talking about:
"In researching your account, our records indicate that you subscription runs from issue #22 to issue #31. The issue that you had requested falls outside of your subscription term. Unfortunately, we are unable to process your request for this issue."
so this is my reply (trying to be as nice as possible):
"My subscription started at issue 10 actually and was supposed to end at issue 21 but was extended to issue 31 because another subscription ended (do not remember which one specifically as i have had several end) and the remaining issues from that subscription moved over to X-Men. This issue does fall in my subscription term and your records should show that i am not sure why it shows otherwise.
Besides if my subscription term ran from issue 22-31 as you stated that is a subscription term of 10 issues but your subscriptions run for 12 issues so that should be an indication that something has changed; such as what i have mentioned above"
so end of the story is that they smartened up and are sending my replacement copy
moral of the story? only comic worth subscribing to through Marvel is Amazing Spider-Man because of the price. all other comics end up just being a waste of money. If you want to go through DC though i recommend them instead